1. INTRODUCTION

Rolling Hills Candles Company ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following personal information:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment information (processed securely through our payment processors)
• Date of birth (if provided)
• Account login credentials

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Click patterns and browsing behavior

2.3 Information from Third Parties

We may receive information about you from:

• Payment processors
• Shipping carriers
• Marketing partners
• Social media platforms (if you interact with us there)

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer service requests
• Send marketing communications (with your consent)
• Improve our website and product offerings
• Detect and prevent fraud
• Comply with legal obligations
• Personalize your shopping experience
• Conduct analytics and market research

4. LEGAL BASIS FOR PROCESSING

We process your personal data based on:

• Contract Performance: To fulfill your orders and provide services
• Legitimate Interests: For business operations, fraud prevention, and marketing
• Consent: For marketing communications and cookies
• Legal Obligations: To comply with applicable laws

5. DATA SHARING AND DISCLOSURE

5.1 Service Providers

We share your information with trusted third parties who assist us in:

• Payment processing
• Order fulfillment and shipping
• Email marketing
• Website hosting and maintenance
• Customer support
• Analytics

5.2 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Protect our rights, privacy, safety, or property
• Enforce our terms and conditions

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5.4 Aggregated Data

We may share aggregated, non-personal data with third parties for analysis and marketing purposes.

6. DATA RETENTION

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typically, we retain order information for 7 years for tax and accounting purposes.

7. YOUR RIGHTS AND CHOICES

7.1 Access and Correction

You have the right to access and update your personal information through your account or by contacting us.

7.2 Deletion

You may request deletion of your personal information, subject to certain exceptions for legal or business purposes.

7.3 Marketing Communications

You can opt-out of marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly
• Updating your account preferences

7.4 Cookies

You can manage cookie preferences through your browser settings or our cookie management tool.

7.5 Do Not Track

We do not currently respond to Do Not Track browser signals.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing
• Access controls and authentication
• Regular security assessments
• PCI DSS compliance for payment data

However, no method of transmission over the internet is 100% secure.

9. CHILDREN'S PRIVACY

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will promptly delete it.

10. INTERNATIONAL DATA TRANSFERS

If you access our website from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. CHANGES TO THIS POLICY

We may update this privacy policy periodically. We will notify you of material changes by posting the new policy on this page and updating the effective date.

13. CONTACT US

For questions about this privacy policy or our privacy practices, please contact us:

Rolling Hills Candles Company
Privacy Department

Email: rollinghillscandles@gmail.com
Phone: (610) 698-2726